Dear HE.NET team,
I needed to reorganize my network and establish connections to tunnels with lower latency. For Missouri, I connected to Chicago and everything went well. In São Paulo/Brazil, I did the same procedure. The tunnel with the lowest latency is New York.
However, when I tried to create the new /48 block between São Paulo and New York, the platform sent me the message: "Error: Maximum /48s requested. Please try again later."
Does this refer to my maximum number of tunnels (I only have one) or the maximum available from HE.NET in New York?
If it's the former, I would kindly request that you correct my profile so that I can allocate the tunnel.
By the way: I understand that you work with high volume, but as a user, allocating more /56 tunnels might be more valuable than a few /48 tunnels.
I want to thank you for the years of service together. Thank you!
Best Regards,
Leandro Neves