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Author Topic: General Response Time  (Read 243 times)

tscho

  • Newbie
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  • Posts: 3
General Response Time
« on: June 29, 2019, 07:41:36 AM »

Hi all,
 
Do you know how long the guys and girls at HE need to replay to a ticket? I opened a ticket for a BGP tunnel but didnít get any response so far. I contacted them once and they replied in under 30 min. Now I don't know if Iím just impatient or if there system blocked my mail

Regards

Tscho
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cholzhauer

  • Hero Member
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  • Posts: 2697
Re: General Response Time
« Reply #1 on: June 29, 2019, 11:02:04 AM »

Did you get a ticket acknowledgement?
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tscho

  • Newbie
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  • Posts: 3
Re: General Response Time
« Reply #2 on: June 29, 2019, 11:05:40 AM »

I just replied to the mail, like last time.
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tscho

  • Newbie
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  • Posts: 3
Re: General Response Time
« Reply #3 on: July 01, 2019, 10:26:15 AM »

Seems like I just was impatient  ::)
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