DNS.HE.NET Topics > General Questions & Suggestions

how to add subdomain for another account?

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tpu01yzx:
I have a domain example.com in account A. I can add a subdomain foo.example.com in account A too. Now I create another account B. I want to add domain foo.example.com in account B. However it failed with the following message:


--- Quote ---Zone addition failed. Contact support (OV/foo.example.com)
--- End quote ---

How can it be solved ?

cholzhauer:
Well, did you contact support?

tpu01yzx:

--- Quote from: cholzhauer on April 30, 2022, 09:43:20 AM ---Well, did you contact support?

--- End quote ---

How to contact support ? send a mail to some email address for help ?

cholzhauer:
There is probably a better one, but ipv6@he.net is where I would start

passport123:

--- Quote ---How to contact support ? send a mail to some email address for help ?

--- End quote ---

On the FreeDNS page ( https://dns.he.net/ ) there's an email address for DNS support at the bottom of the page.

 

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