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Author Topic: Response time for email / BGP tunnel?  (Read 3302 times)

BCN

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Response time for email / BGP tunnel?
« on: June 14, 2018, 08:28:46 PM »
Hello,

I submitted LoA for BGP tunnel on Tuesday morning and have not heard back as of yet. Sent a follow up email at noon today (48 hours after original submission) to ipv6@he.com and still no response. It may be that this is a typical response time, but I just wanted to find out, in case for some reason my emails are not being received. Is this typical, or is there something wrong? Thank you.
« Last Edit: June 14, 2018, 08:30:40 PM by BCN »
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broquea

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Re: Response time for email / BGP tunnel?
« Reply #1 on: June 14, 2018, 09:06:23 PM »
Ticket system hasn't seen any replies come in to the tickets for your tunnels. Might want to resend. Make sure you are replying to the automated ticket email that was generated, which will be ipv6@he.net with a ticket ID# in the subject. (not ipv6@he.com)
« Last Edit: June 14, 2018, 09:21:38 PM by broquea »
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BCN

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Re: Response time for email / BGP tunnel?
« Reply #2 on: June 14, 2018, 09:27:17 PM »
Hi broquea, I have already twice sent an email, and yes it was to ipv6@he.net and the first one was in reply to the generated email ticket ID in the subject.

I just resent it again twice, once from our ticketing system and once in a separate email just in case.

Our prefix and ASN are in the IRR as well in case that speeds things up.

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broquea

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Re: Response time for email / BGP tunnel?
« Reply #3 on: June 14, 2018, 09:40:47 PM »
Yeah, not getting replies to the tickets. Need to ask maintainer to see whats up. Will find out later tomorrow if our server is even getting the emails from your server.
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BCN

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Re: Response time for email / BGP tunnel?
« Reply #4 on: June 14, 2018, 09:47:59 PM »
Our server is google, our email is hosted by google apps.
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BCN

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Re: Response time for email / BGP tunnel?
« Reply #5 on: June 14, 2018, 10:06:18 PM »
Quote from: broquea on June 14, 2018, 09:40:47 PM
Yeah, not getting replies to the tickets. Need to ask maintainer to see whats up. Will find out later tomorrow if our server is even getting the emails from your server.

I just went old school and faxed it as well. Hopefully the old fashioned way works at least.
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broquea

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Re: Response time for email / BGP tunnel?
« Reply #6 on: June 15, 2018, 09:29:59 AM »
It did. You should have some replies from the ticket system shortly.
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