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General Response Time

Started by tscho, June 29, 2019, 07:41:36 AM

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tscho

Hi all,

Do you know how long the guys and girls at HE need to replay to a ticket? I opened a ticket for a BGP tunnel but didn't get any response so far. I contacted them once and they replied in under 30 min. Now I don't know if I'm just impatient or if there system blocked my mail

Regards

Tscho

cholzhauer

Did you get a ticket acknowledgement?

tscho

I just replied to the mail, like last time.

tscho

Seems like I just was impatient  ::)