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Performance Problems with Facebook.com

Started by JanGeiger, March 24, 2020, 08:13:23 AM

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Hi everyone  :)

I'm using a Ubiquiti Edge Router to connect to the Tunnelbroker Service. My uplink is a DSL PPPoE Connection. (MTU 1492)
Since a few weeks I have trouble connecting to Facebook.com via the tunnel. The connection is extremely slow. When I use nativ IPv4 everything is fine. Every other site I have tested yet is fine via the tunnel.

Does anyone have the same problem and/or knows how I can fix it?

Here is my full setup:
Tunnel MTU: 1472 (1500 - 8 (PPPoe) - 20 (SIT))
V6 MSS Clamping is set to 1412 (1472 - 60)

Edge Router:
edit interfaces tunnel tun0
set encapsulation sit
set local-ip
set remote-ip
set address 2001:470:1f0a:2b7::2/64
set description "HE.NET IPv6 Tunnel"
set mtu 1472
set protocols static interface-route6 ::/0 next-hop-interface tun0

So as it turns out I can even see major packet loss on the way to Facebook.com This makes me think it is not related to an issue regarding MTU/MSS size.
The first hop where the packet loss occurs is coloured red below.
Since this hop is the first one which belongs to Facebook, it seems the problem is on their side. However since this issue exists for me since about half a year now, I wonder if there is more to this....

Here is a trace:

traceroute to facebook.com (2a03:2880:f11c:8083:face:b00c:0:25de) from 2001:470:1f0a:xxxx::2, port 33434, from port 55510, 30 hops max, 60 bytes packets
tunnelxxx619.tunnel.tserv6.fra1.ipv6.he.net (2001:470:1f0a:2b7::1)  16.731 ms  14.008 ms  13.978 ms
10ge3-18.core1.fra1.he.net (2001:470:0:69::1)  15.000 ms  14.753 ms  13.230 ms
100ge11-1.core1.fra2.he.net (2001:470:0:404::2)  15.311 ms  28.471 ms  10.383 ms
2001:7f8:bd::3:2934:2 (2001:7f8:bd::3:2934:2)  62.711 ms  35.523 ms  35.376 ms
5  * po141.asw01.fra2.tfbnw.net (2620:0:1cff:dead:beef::21fa)  34.604 ms  *
po214.psw01.fra3.tfbnw.net (2620:0:1cff:dead:beef::ae1)  34.722 ms  * 49.700 ms
7  * po4.msw1ad.01.frt3.tfbnw.net (2a03:2880:f01c:ffff::2a3)  49.691 ms  34.225 ms
8  * * edge-star-mini6-shv-01-frt3.facebook.com (2a03:2880:f11c:8083:face:b00c:0:25de)  34.526 ms



It seems like there is some kind of issue with the hop posted above, since I can see the packet loss even in HEs LG:


Is there anything you guys can do about it?  :)