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Author Topic: I replied to the LOA file, but no one replied to me.  (Read 3806 times)

onlinestack

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I replied to the LOA file, but no one replied to me.
« on: July 04, 2018, 01:48:07 AM »
Can an engineer have a look at it? It has been 4 days.
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cholzhauer

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Re: I replied to the LOA file, but no one replied to me.
« Reply #1 on: July 04, 2018, 07:26:32 PM »
I'm not sure what you're referring to?
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broquea

  • Sr. Network Engineer, HE.NET AS6939
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Re: I replied to the LOA file, but no one replied to me.
« Reply #2 on: July 05, 2018, 07:43:53 AM »
Quote from: onlinestack on July 04, 2018, 01:48:07 AM
Can an engineer have a look at it? It has been 4 days.

Not seeing any replies to either BGP tunnel ticket. Please try again, make certain you are replying to the automatically opened ticket. Also might need to try from a different email address.
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onlinestack

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Re: I replied to the LOA file, but no one replied to me.
« Reply #3 on: July 08, 2018, 06:23:33 AM »
Quote from: broquea on July 05, 2018, 07:43:53 AM
Quote from: onlinestack on July 04, 2018, 01:48:07 AM
Can an engineer have a look at it? It has been 4 days.

Not seeing any replies to either BGP tunnel ticket. Please try again, make certain you are replying to the automatically opened ticket. Also might need to try from a different email address.

I have resent it, I sent the fax the day before yesterday but no one has responded to me.

You can check it in the ticketing system.
mail title: Re: [HE#3845288] IPv6 BGP Tunnel Request From AS137940

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broquea

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Re: I replied to the LOA file, but no one replied to me.
« Reply #4 on: July 08, 2018, 06:26:15 AM »
Just looked, still no received followups to that ticket. Go ahead and fax in the LOA PDF on company letterhead to the number in the email.
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onlinestack

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Re: I replied to the LOA file, but no one replied to me.
« Reply #5 on: July 08, 2018, 04:00:16 PM »
Quote from: broquea on July 08, 2018, 06:26:15 AM
Just looked, still no received followups to that ticket. Go ahead and fax in the LOA PDF on company letterhead to the number in the email.

I resent a LOA file by fax.
9/7/2018 6:57 HKT time
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onlinestack

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Re: I replied to the LOA file, but no one replied to me.
« Reply #6 on: July 14, 2018, 12:53:18 PM »
Quote from: broquea on July 08, 2018, 06:26:15 AM
Just looked, still no received followups to that ticket. Go ahead and fax in the LOA PDF on company letterhead to the number in the email.

It seems that your ticketing system rejected the email from gmail. My new ticket did not receive any reply, can I help me delete the prefix?
Prefix：
2602:feda:4a::/48
2602:feda:4b::/48
2602:feda:4c::/48
2602:feda:4d::/48
2602:feda:4e::/48
2a0b:b87:ffeb::/48

TunnelID 487212
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