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Author Topic: Lost two-factor authentication information  (Read 331 times)

dewildt

  • Newbie
  • *
  • Posts: 1
Lost two-factor authentication information
« on: April 24, 2019, 11:37:04 PM »

I have not used my account and ipv6 tunnel for a long time.
Now I wanted to set up the tunnel on my router again but had to realize that I lost my two-factor authentication (including the backup codes).
As far as I know it is not possible to reset the access.
Can I get my access (and tunnel) deleted, so I can set it up  again (with the same name and email address)?

Regards,
Daniel
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cholzhauer

  • Hero Member
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  • Posts: 2715
Re: Lost two-factor authentication information
« Reply #1 on: April 25, 2019, 04:38:52 AM »

HE offers 2FA?
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snarked

  • Hero Member
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  • Posts: 766
Re: Lost two-factor authentication information
« Reply #2 on: April 25, 2019, 06:30:56 AM »

HE has for a while now....
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broquea

  • Sr. Network Engineer, HE.NET AS6939
  • Administrator
  • Hero Member
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  • Posts: 1723
Re: Lost two-factor authentication information
« Reply #3 on: April 25, 2019, 12:15:35 PM »

You need to open a trouble ticket about this, so email ipv6@he.net
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